Reference

Privacy Policy for deluna4d Accounts

This page explains what we collect when you open an account, move between Live Casino, Slots, Crash Games or Fishing God, and contact us from Indonesia.

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deluna4d Privacy Policy for deluna4d Accounts
REQUEST ROUTES

deluna4d privacy request paths

The fastest path is the chat inside your account after login, because it lets us match your request to the right profile without asking for extra details. You can also write from the email linked to your account, or send a WhatsApp message during our posted support hours. For any data-change request, we may ask for your registered phone number and a recent login device so we can protect the account.

Team online

In-app chat

Use the chat inside your account after login. We can handle data access, correction or removal requests there, and we may ask for your registered phone number plus a recent device before we make a change.

Email

Send your request from the email linked to the account and include the exact change you want. We use that match to avoid sending private details to the wrong inbox and to keep the record clean.

WhatsApp

If you prefer WhatsApp, message us during our posted support hours and keep the conversation tied to your registered number. That makes it easier to confirm your identity without asking for more data than we need.

DATA SHIELD

How we keep your data tight

We keep only the records needed to run your account, verify wallet activity and answer privacy requests.

Data scope

We collect the fields needed for account setup, wallet matching and support: name, phone, email, device markers and payment references. We do not ask for extra details when DANA, OVO, GoPay or QRIS can already match the transaction.

Cookie use

Cookies keep your session open, remember device language and help us detect unusual logins. If you clear them in Chrome, Safari or another browser, some settings will reset and we will ask you to log in again.

Device checks

When you sign in from a new phone or desktop, we may compare the device, browser and approximate location to your normal pattern. That helps us block account takeovers and confirm a change request is really yours.

Payment records

For deposits and withdrawals, we keep the reference needed to match DANA, OVO, GoPay, QRIS or bank transfer activity to your account. We store only the record trail required for settlement, dispute handling and legal duties.

Retention window

We hold account and transaction data only as long as needed for operation, fraud and dispute checks, then archive or remove it according to the rule or legal duty that applies to that record.

Request changes

To change, export or correct stored details, contact the email or chat linked to your account and include the registered phone number. We use that step to make sure the request comes from you.

Common Privacy Questions for Your Account

If you want a quick answer before opening your account, these are the questions we hear most often about data use, cookies and change requests. We keep replies tied to your registered email, wallet trace and device so the right account gets the right answer. Where access or eligibility depends on location, it depends on local law and is available only where local law permits.

We collect the details needed to create and secure the account, such as your name, contact route, login record, device markers and payment references. If you use DANA, OVO, GoPay or QRIS, we only store the link needed to match the transaction.

Yes. Cookies remember your session, reduce repeated login prompts and help us spot unusual access. If you clear cookies in Chrome, Safari or another browser, you may need to sign in again and reset some preferences.

Yes. Send the request from the email or chat linked to your account, then add your registered phone number and a recent login detail. We use that step to confirm the request belongs to you.

We keep payment and account records only as long as needed for settlement, dispute handling, fraud checks and legal duties. After that period, the record is archived or removed according to the rule that applies to it.

We share data only when it is needed to run the account, process a wallet action, handle support, or meet a legal request. We do not sell your personal details, and we limit each share to the minimum required.

Use in-app chat, the email linked to your account, or WhatsApp during our posted support hours. If you send from a new device, include your registered contact details so we can route the request fast.

Yes. When access or eligibility is discussed, it depends on local law and is available only where local law permits. If a feature is not open in your area, we will not ask you to force it through another route.

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